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Privacy Policy

Last Updated: September 16, 2025

 

Introduction

Eagle Beverage & Accessory Products, LLC ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Notice explains how we collect, use, store, and protect your personal data when you interact with our services, including our website, place orders, use our customer service portal, or communicate with us through various channels.

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Information We Collect

Personal Information

We collect personal information when individuals:

  • Place orders via email, phone, messaging, or other communication channels

  • Create an account or log into our customer service portal

  • Visit and interact with our website

  • Contact our customer service team

  • Use our chatbot for order inquiries

Types of personal information we collect:

  • Individual contact details (personal names, personal email addresses, personal phone numbers)

  • Personal addresses when used for business purposes

  • Individual employee information when they act as business representatives

  • Personal login credentials for order tracking accounts

  • Communication records containing personal identifiers

 
Business Information

We also collect business-related information, which may not be subject to the same privacy protections:

Types of business information we collect:

  • Company names and business addresses

  • Business phone numbers and general company email addresses

  • Tax identification numbers and business registration details

  • Business payment and billing information

  • Order specifications, quantities, and delivery preferences

  • Business communication records

 

Personal Information in Business Context

When conducting business-to-business transactions, we often collect personal information of individuals acting in their professional capacity, such as:

  • Names and direct contact information of employees, managers, or business representatives

  • Personal email addresses used for business communications

  • Individual contact details of business owners, particularly sole proprietors

  • Personal information of authorized personnel who access our customer service portal

Even when collected for business purposes, such personal information is still protected under applicable privacy laws and this privacy notice.

Automatically Collected Information

When you visit our website, we and our website hosting providers may automatically collect:

  • IP address and device information

  • Browser type and version

  • Pages visited and time spent on our website

  • Referring website information

  • Cookie and tracking technology data

 

How We Use Your Information

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

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We value customer data and are solely used for following process:

Order Processing and Fulfillment

  • Processing and managing your orders

  • Production planning and inventory management

  • Coordinating delivery and logistics

  • Invoicing and payment processing

  • Managing our supplier and vendor relationships

Customer Service

  • Providing order status updates and tracking information

  • Responding to inquiries and support requests

  • Operating our customer service portal and chatbot

  • Resolving disputes or issues with orders

Business Operations

  • Maintaining accurate business records

  • Improving our products and services

  • Website functionality and user experience enhancement

  • Internal reporting and analytics

Legal and Compliance

  • Complying with applicable laws and regulations

  • Protecting our legal rights and interests

  • Preventing fraud and ensuring security

 

How We Store and Process Your Information

Cloud-Based ERP System

We store and process your information using secure cloud-based ERP systems, which include:

  • Order management and processing data

  • Customer information and communication history

  • Inventory and production planning data

  • Financial and invoicing information

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information, including:

  • Encryption of data in transit and at rest

  • Access controls and user authentication

  • Regular security monitoring and updates

  • Employee training on data protection

Data Retention

We retain your personal information for as long as necessary to:

  • Fulfill the purposes outlined in this notice

  • Comply with legal and regulatory requirements

  • Resolve disputes and enforce our agreements

  • Maintain business records as required by law

Typically, we retain customer data for 5 years after the completion of business relationships, unless a longer retention period is required by law.

 

Information Sharing

We may share your personal information with:

Service Providers

  • Cloud hosting and IT service providers

  • Payment processors and financial institutions

  • Shipping and logistics partners

  • Third-party contractors supporting our business operations

Business Partners

  • Suppliers and vendors involved in order fulfillment

  • Manufacturing partners and subcontractors

Legal Requirements

  • Government authorities when required by law

  • Law enforcement agencies for legitimate investigations

  • Legal advisors and auditors as necessary

We ensure that all third parties who process your personal information are bound by appropriate confidentiality and data protection obligations.

 

Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request copies of your personal information

  • Correction: Request correction of inaccurate or incomplete data

  • Deletion: Request deletion of your personal information (subject to legal requirements)

  • Portability: Request transfer of your data to another organization

  • Restriction: Request limitation of processing in certain circumstances

  • Objection: Object to processing based on legitimate interests

  • Consent Withdrawal: Withdraw consent where processing is based on consent

To exercise these rights, please contact us using the information provided below.

 

Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to:

  • Enable website functionality

  • Remember your preferences

  • Analyze website usage and performance

  • Provide personalized content and advertisements

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the functionality of our website.

 

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. We ensure that such transfers are protected by appropriate safeguards, including:

  • Adequacy decisions by relevant authorities

  • Standard contractual clauses

  • Binding corporate rules

  • Other legally recognized transfer mechanisms

 

Changes to This Privacy Notice

We may update this Privacy Notice from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

  • Posting the updated notice on our website

  • Sending email notifications to registered customers

  • Other appropriate communication methods

 

Contact Information

If you have questions, concerns, or requests regarding this Privacy Notice or our data practices, please contact us:

Eagle Beverage & Accessory Products, LLC

Vice President: Aisha Kabani

 

Jurisdiction-Specific Information

For European Union Residents (GDPR)

If you are located in the European Union, additional rights and protections apply under the General Data Protection Regulation (GDPR). Our lawful basis for processing your personal information includes:

  • Contract performance

  • Legitimate business interests

  • Legal compliance

  • Your consent (where applicable)

You have the right to lodge a complaint with your local data protection authority if you believe we have not handled your personal information in accordance with the GDPR.

 
For California Residents (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information we collect, the right to delete personal information, and the right to opt-out of the sale of personal information. We do not sell personal information to third parties.

 

This Privacy Notice is designed to be comprehensive and transparent about our data practices. We encourage you to read it carefully and contact us with any questions.

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